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IT Service Management in Action

MGMT1222
Closed
Main contact
Durham College
Durham College
Oshawa, Ontario, Canada
Elizabeth Tellez
IT Professor
2
Timeline
  • July 24, 2025
    Experience start
  • July 26, 2025
    Kick- off
  • August 2, 2025
    Mid check in
  • August 15, 2025
    Experience end
Experience
1 projects wanted
Dates set by experience
Preferred companies
Anywhere
Any company type
Any industries

Experience scope

Categories
Information technology
Skills
it service management service management systems analysis information technology infrastructure library
Learner goals and capabilities

This experience immerses learners in the practical application of IT service management principles within a business context. Participants will gain the ability to identify and understand key IT terminology and concepts, describe the service value system, and develop strategic ITIL service management plans tailored for small to medium-sized businesses. By engaging in real-world scenarios, learners will enhance their skills in setting up, monitoring, and maintaining IT services, ultimately adding value to organizations through effective IT management.

Learners

Learners
Diploma
Beginner levels
22 learners
Project
25-30 hours per learner
Educators assign learners to projects
Teams of 5
Expected outcomes and deliverables
  • Comprehensive IT terminology and concept guide
  • Service value system analysis report
  • IT framework implementation recommendations
  • Strategic IT service management plan
  • Presentation of strategic IT plan to stakeholders
Project timeline
  • July 24, 2025
    Experience start
  • July 26, 2025
    Kick- off
  • August 2, 2025
    Mid check in
  • August 15, 2025
    Experience end

Project examples

  • Developing an IT-based service management plan for a local business
  • Analyzing and optimizing the service value system of a small tech startup
  • Implementing IT practices in a medium-sized service provider
  • Conducting a case study on IT framework application in a regional company
  • Presenting a strategic IT service management plan to a board of directors
  • Evaluating the effectiveness of IT practices in a small or medium organization

Additional company criteria

Companies must answer the following questions to submit a match request to this experience:

  • Q1 - Checkbox
    Will you be able to provide our students with the employees' number, organizational structure, size of the IT area, structure, IT policies and procedures  *